Customer Service Staff

Responsibilities

• Receive and handle inbound customer inquiries regarding the company’s solar energy products and services.
• Make outbound calls to:
  • Introduce and consult customers on products and services.
  • Identify customer needs and potential business opportunities.
  • Build and maintain relationships with prospective and existing customers.
• Manage daily showroom operations and welcome visiting customers.
• Maintain and update the customer database accurately and promptly.
• Coordinate with the Sales team to qualify leads and convert them into sales opportunities.
• Provide first-level support by responding to customer inquiries and handling initial complaints.
• Prepare and submit weekly and monthly performance reports to the direct supervisor.
• Perform other tasks as assigned by the manager.

Requirements

• Experience: 1–2 years of relevant experience. Fresh graduates who are awaiting their official graduation certificate are welcome to apply.
• Education: Bachelor’s degree in Economics, Engineering, Business Administration, or other related fields. Candidates majoring in Electrical Engineering, Renewable Energy, or similar disciplines are preferred.
• Age: 22–35 years old.
• Communication Skills: Clear, pleasant speaking voice with excellent communication and persuasive skills.
• Customer Orientation: Strong customer service mindset, proactive attitude, and willingness to learn.
• Career Development: Candidates interested in developing a career in Sales or Business Development are highly preferred.
• Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Language: Good English communication skills or a TOEIC score of 800 or above.

Benefits

• Competitive Compensation: Attractive base salary plus project-based commission under the company’s incentive scheme.
• Allowances: Lunch, mobile phone, and business travel allowances.
• Performance Rewards: Holiday and Tet bonuses in accordance with the company’s compensation policy.
• Professional Training: Comprehensive training in B2B sales, negotiation, communication skills, and solar energy products and solutions.
• Employee Engagement: Annual company trips, team-building activities, and internal engagement programs.
• Work Equipment: Company laptop and SIM card provided for work purposes.
• Comprehensive Benefits: Full statutory insurance (Social Insurance, Health Insurance, and Unemployment Insurance) and other benefits in accordance with Vietnamese Labor Law and company policies.
• Work Environment: Professional, collaborative workplace with complimentary tea and coffee available throughout the day (24/7 Tea Break).